2019 Spring Wood Pellet Sale - Bucks Pellets

ANNUAL SPRING SALE

WOOD PELLET, COMPRESSED WOOD FUEL & COAL

April 15 – May 7

PLEASE READ BEFORE PLACING AN ORDER

● Our Spring Sale is an Online Sale. Place your order through our online store or contact us.

● Payment is due up front for all Spring Sale orders. All major credit cards and personal checks are accepted.

● All orders placed during our Spring Sale receive Free Storage all season.

● Delivery Season begins in Summer 2019 and ends in February 2020.

● If you require one delivery for the season, pay your delivery fee while placing your Spring Sale order. You will receive Free Storage.

● If you require multiple deliveries, choose Free Storage as your shipping option. We will bill you later for each delivery.

● April – August Please contact us to schedule a time to pick up your order. We do not have regular open shop hours during this time.

● For our scheduling purposes, please indicate pick up or delivery and your preferred month in the Comment Box at checkout.

● To access your order history, log in to your existing account. To create a new customer account, click ‘Register‘ during the checkout process.

● Our Summer delivery trucks are limited. Please indicate your preferred month of delivery in the Comment Box at checkout.

● All products are on hand and available for pickup with the exception of the Barefoot Envi Blocks. We have plenty of product on order, and it is scheduled to arrive at the end of the month.

● Our phone hours during the Spring Sale are Monday – Friday 9:00 am – 3:00 pm.

Is Delivery Available to your Area? Let’s Check and See!!

BUY EARLY

● Take advantage of the lowest prices of the season.

● Take advantage of our Free Storage option. ALL orders placed during our Spring Sale receive Free Storage all season.

● Peace of mind knowing your heating fuel is secure and available when you need it.

● Spring Sale orders receive priority delivery. Priority delivery means we do our best to accommodate your preferred delivery month. If we cannot fill a truck to your area in your preferred month, we will contact you. Please indicate your preferred delivery month in the Comment Box upon checkout.

● Avoid likely pellet fuel shortages next season.

STORE WITH US

● All orders placed during our Spring Sale receive Free Storage all season.

● Take advantage of the lowest fuel prices of the year and never pay ‘in season’ prices.

● Never worry about another pellet shortage.

● Rest easy knowing your fuel is secure until needed.

● Buy yourself some time to make room for your heating fuel.

● Perfect for those with limited space.

● No more buying ‘by the bag’ throughout the season due to limited storage space.

● All orders must be delivered by February 2020 or picked up by March 14th, 2020. All orders not picked up in full by March 14, 2020 will be forfeited.

CHOOSE YOUR MONTH

● Please indicate your preferred month of pick up or delivery in the Comment Box upon checkout. Also include any vacation dates that you are unavailable for delivery. This information is extremely important for our scheduling.

● April – August Please contact us to schedule a time to pick up your order.

● Our September & October delivery trucks fill up very fast, and consist mostly of customers who ordered during our Spring Sale. If you wait until September / October to order your fuel, please expect a slight delay. We are not Amazon Prime. Please do not ask us to deliver your fuel the next day.

PAYMENT OPTIONS

● Payment is due up front and in full for all Spring Sale orders.

● All major credit cards are accepted online during your checkout process.

● Personal checks are accepted. However, there will not be a personal check payment option for you to choose during your checkout process. You must contact us to place an order.

FAQ’s

Will I receive confirmation of my order?

Yes, a receipt will be emailed to you immediately upon placing an order. If you do not receive a confirmation email of your order, please contact us because it is likely your order did not go through for some reason. Be sure to enter a correct email address you check often as this will be our primary line of communication.

Do you still offer a cash discount?

No. We’ve adjusted all of our prices to the cash discount price.

How do I pay for my order with cash or a check?

Cash and personal checks are accepted. However, this option will not be available for you to choose online during your checkout process. You must call or email us to place your order. Checks must be received within 7 business days of your order date or your order will be cancelled. No exceptions. Remit payment to Bucks Pellets PO Box 384 Silverdale PA 18962.

What if I make a mistake on my order?

No worries. We’ve been known to make mistakes ourselves. If you realize that you’ve made a mistake on your order, simply contact us and we’ll make the necessary adjustments.

I've called your main number multiple times, but no one answered. What do I do?

Leave a message. We can’t call you back if we don’t know who called. It’s not uncommon for us to answer 50 – 70 calls per day during our spring sale. There’s only a few of us answering phones, and we do miss a few calls on occasion. We always return phone calls in the order that customers leave us a voicemail. Calling us repeatedly over and over only ties up our phone lines even more. Simply leave a message or email us and we will get back to you.

What is your mailing address?

PO Box 384 Silverdale, PA 18962 ; Please mail your payments to this address.

Can I stop into your office to place an order?

We have limited office hours from April through August. Please call us to place an order or visit our online store. Our Spring Sale is an online sale.

I can't log in to my customer account.

If I win the free wood pellet giveaway, can you deliver the bags with my order?

No, the free bags are for pick up only.

How do I schedule delivery?

Delivery Season begins in Summer 2019 and ends in February 2020. Please indicate your preferred month of delivery on your order in the Comment Box. Also include any vacation dates that you are unavailable for delivery. This information is extremely important for our scheduling. We will contact you at least 1 week prior to your delivery in your preferred delivery month.

I will need multiple deliveries, how do I order?

Choose Free Storage as your shipping option during checkout. Indicate your preferred months of delivery in the Comment Box. You will be billed separately for each delivery.

Can I choose my delivery date?

Unfortunately, no. We deliver on the days that our delivery partners are available. In most cases, you will be notified one week in advance in your preferred month of delivery. If you are not available on the date we scheduled you on, your delivery will have to wait until the next truck is scheduled to your specific area. We are not Amazon Prime. Please do not ask us to deliver your fuel the next day.

Where do I pick up my pellets?

Our physical location is at Bromm’s Lullaby Garden Center – 5125 Swamp Rd Fountainville, PA 18923. Please contact us to schedule a pick up time during the months of April through August. We are not in the office or on site everyday. Please print your receipt and bring it with you.

May I pick up my order in multiple trips?

Yes, you may. Please call or email us to schedule a pick up time during the months of April through August. We are not in the office or on site everyday.

General Information

● Make check payments payable to Bucks Pellets and mail to PO Box 384 Silverdale, PA 18962; Checks must be received within 7 business days of your order date or your order will be cancelled. No exceptions.

● For 10 or more tons, contact us for bulk pricing.

● Due to high call volume, please leave a voicemail when you call. Do not call over and over without leaving a message.

● Please email us with any questions you have, we are happy to answer them.

● For our extended delivery customers: We’ll try our best to accommodate your preferred delivery month, but times may vary depending on the season, weather and the amount of orders we’ve received in your area. We can only guarantee delivery when we have enough orders to fill a truck to your area.

● To our NEW JERSEY delivery customers: We will continue to make deliveries to homes in Hunterdon County located South of Rt. 78.